{"id":99995,"date":"2021-01-08T15:23:13","date_gmt":"2021-01-08T15:23:13","guid":{"rendered":"http:\/\/34.95.37.187\/?page_id=99995"},"modified":"2024-12-02T13:18:02","modified_gmt":"2024-12-02T18:18:02","slug":"politique-livraison-et-retours","status":"publish","type":"page","link":"https:\/\/pdirect.ca\/en\/politique-livraison-et-retours\/","title":{"rendered":"Politique livraison et retours"},"content":{"rendered":"
<\/div><\/div><\/div>

Comment fonctionne l\u2019exp\u00e9dition ou le ramassage en magasin? <\/b><\/span><\/span><\/span><\/h2>\n

Commande et r\u00e9ception \u00e0 l\u2019entrep\u00f4t de L\u00e9vis<\/span><\/span><\/span><\/h2>\n

Traitement de la commande: <\/b><\/span><\/span><\/span><\/strong>Lorsque vous passez votre commande, nous la traitons jusqu\u2019\u00e0 son arriv\u00e9e \u00e0 notre entrep\u00f4t principal situ\u00e9 \u00e0 L\u00e9vis.<\/span><\/span><\/span><\/p>\n

Confirmation de r\u00e9ception:<\/b><\/span><\/span><\/span><\/strong> Une personnes de l\u2019\u00e9quipe vous contactera par t\u00e9l\u00e9phone lors de la r\u00e9ception de votre commande , si vous ne pouvez pas r\u00e9pondre a ce moment , nous vous laisseront un message vocal .<\/span><\/span><\/span><\/strong><\/p>\n

Politique de ramassage en magasin<\/span><\/span><\/span><\/h1>\n

Horaires de ramassage<\/span><\/span><\/span><\/h2>\n

Semaine:<\/b><\/span><\/span><\/span><\/strong>\u00a0Le ramassage des commandes est possible du lundi au vendredi, de 9h \u00e0 17h.
\n<\/span><\/span><\/span>Week-end:<\/b><\/span><\/span><\/span><\/strong>\u00a0Nous offrons \u00e9galement le service de ramassage le samedi, de 9h \u00e0 13h.<\/span><\/span><\/span><\/p>\n

Proc\u00e9dure de ramassage<\/span><\/span><\/span>
\n<\/span><\/span><\/span>Identification:<\/b><\/span><\/span><\/span><\/strong>\u00a0\u00c0 l\u2019arriv\u00e9e, veuillez vous pr\u00e9senter \u00e0 l\u2019accueil avec une pi\u00e8ce d\u2019identit\u00e9 valide et le num\u00e9ro de commande pour une v\u00e9rification rapide.
\n<\/span><\/span><\/span>Assistance:<\/b><\/span><\/span><\/span><\/strong>\u00a0Notre personnel est disponible pour vous assister dans le chargement des produits, en particulier pour les articles lourds ou volumineux comme les palettes de carrelage ou de bois franc.<\/span><\/span><\/span><\/h2>\n

Conseils pour le Ramassage<\/span><\/span><\/span><\/h2>\n

V\u00e9hicule appropri\u00e9:<\/b><\/span><\/span><\/span><\/strong>\u00a0Assurez-vous d\u2019avoir un v\u00e9hicule adapt\u00e9 \u00e0 la taille et au poids de votre commande, particuli\u00e8rement pour les mat\u00e9riaux de plancher volumineux.
\n<\/span><\/span><\/span>Pr\u00e9paration:<\/b><\/span><\/span><\/span><\/strong>\u00a0Il est conseill\u00e9 de venir avec le mat\u00e9riel n\u00e9cessaire pour s\u00e9curiser le chargement (sangles, b\u00e2ches, etc.).
\n<\/span><\/span><\/span>Planification:<\/b><\/span><\/span><\/span><\/strong>\u00a0En cas de grande quantit\u00e9 ou de produits sp\u00e9cifiques, il est recommand\u00e9 de nous contacter \u00e0 l\u2019avance pour que nous puissions pr\u00e9parer votre commande et minimiser l\u2019attente.<\/span><\/span><\/span><\/p>\n

Po<\/span><\/span><\/span>l<\/span><\/span><\/span>itique de livraison \u00e0 domicile<\/span><\/span><\/span><\/p>\n

Zone de service<\/span><\/span><\/span><\/h2>\n

Rayon de livraison: <\/b><\/span><\/span><\/span><\/strong>Nous offrons un service de livraison <\/span><\/span><\/span>\u00e0 domicile <\/span><\/span><\/span>\u00e0 l\u2019aide d\u2019un <\/span><\/span><\/span> *TailGate*<\/span><\/span><\/span> dans plus de 829 villes!<\/span><\/span><\/span><\/p>\n

Conditions de livraison<\/span><\/span><\/span><\/h2>\n

Assurez-vous d\u2019avoir un acc\u00e8s libre \u00e0 votre domicile, y compris un espace de stationnement appropri\u00e9, et que tout obstacle ont \u00e9t\u00e9 lib\u00e9r\u00e9s, <\/b><\/span><\/span><\/span><\/strong>la livraisons s\u2019effectue au tailgate<\/b><\/span><\/span><\/span><\/strong>. Si l\u2019\u00e9quipe de livraison ne peut pas effectuer la livraison de fa\u00e7on s\u00e9curitaire <\/b><\/span><\/span><\/span><\/strong>avec <\/b><\/span><\/span><\/span><\/strong>le passage que vous avez cr\u00e9\u00e9, la livraison ne pourra pas avoir lieu.Dans cette \u00e9ventualit\u00e9, des frais additionnels pour une seconde tentative de livraison seront applicables.<\/b><\/span><\/span><\/span><\/strong><\/p>\n

Lieu de livraison:<\/b><\/span><\/span><\/span><\/strong>\u00a0La marchandise sera livr\u00e9e \u00e0 l\u2019ext\u00e9rieur du b\u00e2timent, au point le plus accessible pour le v\u00e9hicule de livraison.
\n<\/span><\/span><\/span><\/p>\n

Pr\u00e9cautions:<\/b><\/span><\/span><\/span><\/strong>\u00a0Il est conseill\u00e9 d\u2019organiser les moyens n\u00e9cessaires pour le d\u00e9placement des produits \u00e0 l\u2019int\u00e9rieur de votre propri\u00e9t\u00e9 d\u00e8s leur r\u00e9ception.<\/span><\/span><\/span><\/p>\n

Restriction\u00a0: <\/span><\/span><\/span>Notre service de livraison standard n\u2019inclut pas la livraison int\u00e9rieure ou dans la pi\u00e8ce de votre choix. Si vous d\u00e9sirez que les bo\u00eetes soient d\u00e9pos\u00e9es \u00e0 un endroit pr\u00e9cis,<\/span><\/span><\/span>veuillez demander a un conseiller de vous offrir un<\/span><\/span><\/span>e<\/span><\/span><\/span> soumission pour ce services <\/span><\/span><\/span>.Des frais additionnels seront applicables pour ce service. Le service peut ne pas \u00eatre disponible dans certaines r\u00e9gions.<\/span><\/span><\/span><\/p>\n

Politique de r\u00e9clamations et retours<\/span><\/span><\/span><\/h1>\n

R\u00e9clamations<\/span><\/span><\/span><\/h2>\n

Avant installation:<\/b><\/span><\/span><\/span><\/strong>\u00a0Il est imp\u00e9ratif de v\u00e9rifier l\u2019\u00e9tat et la conformit\u00e9 des produits avant installation. Toute r\u00e9clamation doit \u00eatre faite avant l\u2019installation.
\n<\/span><\/span><\/span>Apr\u00e8s installation:<\/b><\/span><\/span><\/span><\/strong>\u00a0Aucune r\u00e9clamation ne sera accept\u00e9e apr\u00e8s l\u2019installation. Un produit install\u00e9 est consid\u00e9r\u00e9 comme \u00e9tant accept\u00e9. Plancher Direct se d\u00e9gage de toute responsabilit\u00e9 de sinistre caus\u00e9 par la robinetterie.<\/span><\/span><\/span><\/p>\n

Retours<\/span><\/span><\/span><\/h2>\n

Commandes sp\u00e9ciales<\/span><\/span><\/span><\/h3>\n

Aucun retour n\u2019est accept\u00e9 apr\u00e8s 25 jours suivant la r\u00e9ception de la commande \u00e0 notre entrep\u00f4t. Un appel t\u00e9l\u00e9phonique de confirmation sera effectu\u00e9, et des frais de manutention de 30% seront retenus ainsi que la livraison pour le rapatriement de la commande s\u2019il y a lieux!<\/span><\/span><\/span><\/p>\n

Produits en promotion<\/span><\/span><\/span><\/h3>\n

Aucun retour n\u2019est accept\u00e9 sur les produits en promotion apr\u00e8s 25 jours.<\/span><\/span><\/span><\/p>\n

Exclusions sp\u00e9cifiques<\/span><\/span><\/span><\/h3>\n

Aucun retour n\u2019est possible sur la c\u00e9ramique, les pierres murales et le bois franc.<\/span><\/span><\/span><\/p>\n

Responsabilit\u00e9 de mesure<\/span><\/span><\/span><\/h3>\n

Il rel\u00e8ve de la responsabilit\u00e9 du client de v\u00e9rifier les quantit\u00e9s avant de passer la commande finale. Plancher Direct n\u2019est pas responsable des erreurs de mesure.<\/span><\/span><\/span><\/p>\n

D\u00e9g\u00e2ts d\u2019eau<\/span><\/span><\/span><\/h3>\n

Nous ne sommes pas responsables des d\u00e9g\u00e2ts d\u2019eau caus\u00e9s par nos produits de plomberie.<\/span><\/span><\/span><\/p>\n

Inspection de la conformit\u00e9 de la marchandise<\/span><\/span><\/span><\/h3>\n

Le client est responsable d\u2019examiner toute la marchandise lors de la r\u00e9ception. Tout \u00e9l\u00e9ment endommag\u00e9 doit \u00eatre signal\u00e9 dans un d\u00e9lai maximal de 48 heures suivant la r\u00e9ception de la commande, que ce soit pour un achat en ligne ou effectu\u00e9 en magasin.<\/span><\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div>

<\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"Comment fonctionne l\u2019exp\u00e9dition ou le ramassage en magasin? Commande et r\u00e9ception \u00e0 l\u2019entrep\u00f4t de L\u00e9vis Traitement de la commande: Lorsque vous passez votre commande, nous la traitons jusqu\u2019\u00e0 son arriv\u00e9e \u00e0 notre entrep\u00f4t principal situ\u00e9 \u00e0 L\u00e9vis. Confirmation de r\u00e9ception: Une personnes de l\u2019\u00e9quipe vous contactera par t\u00e9l\u00e9phone lors de la r\u00e9ception de votre commande , si vous ne pouvez pas r\u00e9pondre a ce moment , nous vous laisseront un message vocal . Politique de ramassage en magasin Horaires de ramassage Semaine:\u00a0Le ramassage des commandes est possible du lundi au vendredi, de 9h \u00e0 17h. Week-end:\u00a0Nous offrons \u00e9galement le service de ramassage le samedi, de 9h \u00e0 13h. Proc\u00e9dure de ramassage Identification:\u00a0\u00c0 l\u2019arriv\u00e9e, veuillez vous pr\u00e9senter \u00e0 l\u2019accueil avec une pi\u00e8ce d\u2019identit\u00e9 valide et le num\u00e9ro de commande pour une v\u00e9rification rapide. Assistance:\u00a0Notre personnel est disponible pour vous assister dans le chargement des produits, en particulier pour les articles lourds ou volumineux comme les palettes de carrelage ou de bois franc. Conseils pour le Ramassage V\u00e9hicule appropri\u00e9:\u00a0Assurez-vous d\u2019avoir un v\u00e9hicule adapt\u00e9 \u00e0 la taille et au poids de votre commande, particuli\u00e8rement pour les mat\u00e9riaux de plancher volumineux. Pr\u00e9paration:\u00a0Il est conseill\u00e9 de venir avec le mat\u00e9riel n\u00e9cessaire pour s\u00e9curiser le chargement...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"class_list":["post-99995","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"pdirect.ca","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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